General FAQs

Platform Overview

• Signing in to the support centre
• Accessibility features
• Supported browsers and devices
• How OnlySecurity works

FAQ

• How can I stay updated on new courses and promotions?
• Do I need specialist equipment to take a course?
• Do courses offer certifications?
• Are courses online or in-person?
• Are your courses suitable for beginners?
• Are the courses free or paid?

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Members & Learners

FAQ

• Who do I contact if I have technical issues with a course?
• What payment methods do you accept?
• How do I reset my password or update my account details?
• Do courses offer certificates?
• Can I access course materials after completion?
• Are courses self-paced or instructor-led?

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Trainers & Sellers

FAQ

• What happens if I cancel my trainer plan?
• Can I get a refund if I cancel a trainer plan?
• How do I receive payouts for my sales?
• How is the platform commission deducted from my earnings?
• Can I move from Basic to a paid plan later?
• What do I get with a paid trainer plan?

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