You do not need a separate support account. If you can sign in to OnlySecurity, you can sign in here with the same details.

How to sign in

1. Select Sign in at the top of any page.
2. Choose the button that matches where you shop:
   • Continue with your KSEC store account if you buy from labs.ksec.co.uk, eu.ksec.co.uk or b2b.ksec.co.uk
   • Continue with your OnlySecurity.com account if you use onlysecurity.com
3. If you are already signed in to that store, you arrive here signed in. If not, you are asked to sign in to the store first, then returned here automatically.

You will not be asked to create a password for the support centre, and you will not be sent a verification email.

Why there are two buttons

KSEC and OnlySecurity share one support system, so both options appear on both support sites. Pick the one matching the store you have an account with. If you have accounts with both, either works and they reach the same support profile, because your email address is what identifies you.

If you already have a support password

The email and password option still works. Use it if you have set a support password in the past, or if you do not have a store account.

If you do not have an account yet

You do not need one to contact us. Select Submit a request and complete the form, including your email address, and we will reply by email.

What signing in gives you

• A list of every request you have raised, with its current status
• Replies in one place, alongside the email we send you
• No need to quote an order number when you already have one on file

Signing out

Signing out of the support centre does not sign you out of the store. They are separate sessions on purpose, so signing out here on a shared computer leaves your shopping session as it was. Sign out of the store separately if you need to.

If sign in does not work

• You are returned to the support centre without being signed in. This happens with staff addresses, which cannot use this route. Use the email and password option instead.
• You reach a store sign-in page and do not come back. Check you are using the button for the store you actually hold an account with.
• Your email is not recognised. Contact us through Submit a request and we will connect the account for you.